Frequently Asked Questions
GENERAL QUESTIONS
Q: What is MVP Pet Transport? A: MVP Pet Transport specializes in pet relocation, offering both domestic and international transportation services. We ensure a safe, comfortable, and stress-free journey for your pets. Q: What types of pets do you transport? A: We transport a variety of pets, including dogs, cats, small mammals, reptiles (e.g., bearded dragons), and other transportable pets. If you have a unique pet, contact us to discuss your specific needs. Q: Do you provide both shared and private pet transport? A: Yes! We offer: • Shared Transport – Your pet will travel with other pets on a pre-planned route to keep costs lower. ( 4-6 pets per vehicle ) • Private Transport – Your pet will travel alone for a direct, customized journey. Q: Do you offer international pet transport? A: Yes! We handle international pet relocations through trusted partnerships to ensure a smooth process for pets traveling overseas. Q: How do I book a transport for my pet? A: You can book by contacting us directly via phone, email, or our website. We’ll guide you through the process and ensure all travel requirements are met.
PRICES & PAYMENTS
Q: How much does pet transport cost? A: Costs depend on the distance and transport type: • Shared Ride: per mile + size of pet • Private Ride: per mile + Time of transport Call, Email, or fill out a contact form to receive a quote For international transport, pricing varies based on the destination, airline regulations, and pet size. Contact us for a quote. Q: What payment methods do you accept? A: We accept credit/debit cards, bank transfers, and other electronic payment options. Payment details will be provided upon booking.
SAFETY AND COMFORT
Q: How do you ensure my pet’s safety during transport? A: We prioritize your pet’s well-being by providing: • Secure, well-ventilated travel crates • Frequent breaks for food, water, and exercise (if applicable) • Professional drivers trained in pet care • Temperature-controlled vehicles Q: Can I track my pet’s journey? A: Yes! We offer updates throughout the trip, and in some cases, GPS tracking may be available for real-time monitoring. Q: Will my pet be transported in a crate? A: Yes, all pets must travel in an appropriately sized, airline-approved crate for their safety. If you don’t have one, we can provide guidance on crate requirements.
PREPARATION & REQUIREMENTS
Q: What documents are required for transport? A: For domestic travel, we require up-to-date vaccination records. For international transport, additional documents such as health certificates and import permits may be needed. We’ll guide you through the paperwork. Q: Does my pet need to be vaccinated before transport? A: Yes, all pets must have up-to-date vaccinations. Some destinations have specific vaccination requirements, so check with us in advance. Q: Can I send my pet’s favorite toy or blanket? A: Yes! Familiar items can help comfort your pet during travel. However, space may be limited, so please confirm with us in advance.
DRIVER & SERVICE DETAILS
Q: Who will be transporting my pet? A: We use a combination of in-house drivers (MVP Pet Transport representatives) and trusted contractors for certain jobs. Q: How do I know my pet is in good hands? A: All our drivers and transport partners are experienced, trained in pet care, and follow strict safety protocols to ensure your pet’s well-being.
MISC. QUESTIONS
Q: Can I travel with my pet during transport? A: Typically, we only transport pets, but we can discuss special accommodations if needed. Q: What if my pet has special needs or medical conditions? A: Let us know in advance about any special requirements. We’ll work with you to ensure your pet receives the necessary care and accommodations. Q: What happens if there’s an emergency during transport? A: In the rare event of an emergency, we will immediately contact you and seek veterinary assistance if needed. Our priority is always your pet’s safety. Q: How far in advance should I book? A: We recommend booking at least 1-2 weeks in advance for domestic travel and 4-6 weeks for international travel. Last-minute bookings may be accommodated based on availability.